Shipping policy

Shipping Policy for Hoopwear LLC

Last Updated: 10-4-2023

1. Shipping Methods

We offer the following shipping methods:

• Standard Shipping: Typically UPS.

2. Shipping Locations

We currently ship to addresses within the United States. If you are located outside these areas and would like to place an order, please contact our customer support for assistance.

3. Order Processing Time

• Orders are typically processed within 14 business days for products in stock.
• Business days are defined as Monday through Friday, excluding holidays.

4. Shipping Time

• Shipping time varies depending on your location.

5. Shipping Costs

• Shipping costs are calculated based on the weight and dimensions of the items in your order.
• You can view the shipping costs for your order during the checkout process before finalizing your purchase.

6. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• You can track the progress of your shipment by entering the provided tracking number on our website or on the carrier's website.

7. Shipping Delays

• While we make every effort to ensure timely delivery, there may be occasions when unforeseen circumstances cause shipping delays. These circumstances may include but are not limited to:
  • Severe weather conditions
  • Postal service disruptions
  • Custom inspections
• We will notify you promptly of any known delays and provide updates on the status of your order.

8. Lost or Damaged Items

• In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately.
• We will work with the carrier to resolve the issue and ensure a satisfactory resolution for you.

10. Contact Us

If you have any questions or concerns about our Shipping Policy or the status of your order, please contact our customer support team at eric@hoopwear.net.